Integrations with the world's leading business software, and pre-built, expert-designed programs designed to turbocharge your XM program. World-class advisory, implementation, and support services from industry experts and the XM Institute. Whether you want to increase customer loyalty or boost brand perception, we're here for your success with everything from program design, to implementation, and fully managed services.
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Increase customer loyalty, revenue, share of wallet, brand recognition, employee engagement, productivity and retention. Design experiences tailored to your citizens, constituents, internal customers and employees. Transform customer, employee, brand, and product experiences to help increase sales, renewals and grow market share. Whether it's browsing, booking, flying, or staying, make every part of the travel experience unforgettable. Drive loyalty and revenue with world-class experiences at every step, with world-class brand, customer, employee, and product experiences.
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Learn More. Overview Watch Demo. XM Marketplace Integrations with the world's leading business software, and pre-built, expert-designed programs designed to turbocharge your XM program. Advisory XM Scientists and advisory consultants with demonstrative experience in your industry Learn More. Implementation Technology consultants, engineers, and program architects with deep platform expertise Learn More. Solutions for Education Improve the entire student and staff experience. Solutions for Healthcare Comprehensive solutions for every health experience that matters.
Solutions for Technology Innovate with speed, agility and confidence and engineer experiences that work for everyone. As with a funnel, these questions begin broadly before narrowing to a specific point — or vice versa. The reverse — beginning with a broad question before honing in on something specific — is often used when questioning witnesses to gain the maximum amount of information about a person or situation. Do you work nights? Did you see a break-in? Was there more than one person?
Funnel questions can also be used to diffuse tension: asking someone to go into detail about their issue distracts them from their anger and gives you the information you need to offer them a solution, which in turn calms them down and makes them think something positive is being done to help them. Useful for: building relationships, discovering very specific information, diffusing arguments. Recall questions require the recipient to remember a fact. Useful for: encouraging critical thought and in-depth evaluation of a subject in tests, interviews or discussions.
Rhetorical questions are often used by coaches or public speakers for effect to get the audience thinking and agreeing. Tone, context, intonation, and body language all help us make sense of what is being asked of us.
But what happens when you throw technology into the mix and place a digital screen between the interlocutors? In fact, when used well, emojis and gifs can make workplace communication a little more fun for everyone. Brill, E. Oh, J. Xiang, Y. IEEE Sig. Breja, M. Mann, W. In: Kempen, G. Natural Language Generation. Springer, Dordrecht Guy, I. Pearl, J. Penguin, UK Google Scholar. Kruengkrai, C. Mohasseb, A. Oh, S. In: Brusilovsky, P. Social Information Access. LNCS, vol.
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