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Solutions for Technology Innovate with speed, agility and confidence and engineer experiences that work for everyone. As with a funnel, these questions begin broadly before narrowing to a specific point — or vice versa. The reverse — beginning with a broad question before honing in on something specific — is often used when questioning witnesses to gain the maximum amount of information about a person or situation. Do you work nights? Did you see a break-in? Was there more than one person?

Funnel questions can also be used to diffuse tension: asking someone to go into detail about their issue distracts them from their anger and gives you the information you need to offer them a solution, which in turn calms them down and makes them think something positive is being done to help them. Useful for: building relationships, discovering very specific information, diffusing arguments. Recall questions require the recipient to remember a fact. Useful for: encouraging critical thought and in-depth evaluation of a subject in tests, interviews or discussions.

Rhetorical questions are often used by coaches or public speakers for effect to get the audience thinking and agreeing. Tone, context, intonation, and body language all help us make sense of what is being asked of us.

But what happens when you throw technology into the mix and place a digital screen between the interlocutors? In fact, when used well, emojis and gifs can make workplace communication a little more fun for everyone. Brill, E. Oh, J. Xiang, Y. IEEE Sig. Breja, M. Mann, W. In: Kempen, G. Natural Language Generation. Springer, Dordrecht Guy, I. Pearl, J. Penguin, UK Google Scholar. Kruengkrai, C. Mohasseb, A. Oh, S. In: Brusilovsky, P. Social Information Access. LNCS, vol.



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