Yes, these components come in an extra bag outside of the box. My replacement reference number is RP just discard that request. Thanks once again for your help. Can you please fill out the replacement parts form so we can help? We have Scythe and have enjoyed playing it the last 2 years.
Unfortunately, my husband spilled an entire cup of coffee all over the board. We now have rules for no drinks near the game board. Because the board had a tear at the edge of the game and ALL encounter markers were not printed in the center I had sent photos for this , I had already mentioned these defects here.
I should then give my email address so that I can be contacted about these shortcomings. Unfortunately, there was never an answer. Unfortunately, Stonemaier Games had no booth in Maybe I was unlucky enough that my email to Jamey Stegmaier was overlooked.
Thorsten: Thanks for your note. From what I can tell, you contacted the company from whom you bought the game Morning Players was at Essen , but Stonemaier Games is responsible for replacement parts.
I recently bought Wingspan and I was working on punching out all of the pieces after opening the box. One thing that I was a little confused about is the birdhouse assembly. Is this expected? Is this expected and I am supposed to rip out the pieces or is this something I should request a replacement for? Thanks for the quick response, Joe! If there is any confusion, my country is the USA. Thank you Joe Aubrey for replacing our bird feeder in Wingspan!
During the Covid social distancing, we have played Wingspan so many times through Zoom that our bird feeder is a bit dilapidated. Thank you so much!
Hi there, I bought SCYTHE, the basic game, yesterday and when I opened it, I was caught by surprise; not only was the box a bit damaged on the inside but also the buildings and structures from the Nordic Empire were missing and in their place, there was 2 packets of structures and buildings that belonged to the Rusviet Empire! Also, one of the Power Dials was damaged at its corner. Please tell me what to do.
Hi Evangelos! All of our boxes have full games in them! But the Nordic buildings and a power dial can easily be replaced. Do to the pandemic maybe it just takes a bit longer. Has anyone else waited a bit longer to get a game? Thanks for your order, Alexa! If you would like to cancel your preorder, please send a message to contact stonemaiergames. Ok yes I would like a refund…I tried that email contact stonemaiergames. Would there be another person I could contact?
Ok I tried it again I think it went through. Sorry for the confusion. Do you know when the refund will take. Thanks for your preorder! Hi Romana! Looks like we had your email incorrect on the order. I love the game and have bought all expansions and just about everything else I could find.
Unfortunately I am now only just getting around to opening and examining some of these. I have filled out a missing parts form — hope to hear from you soon. Great game by the way — loving it. How can I give you my details? Many thanks Mike.
Hi Mike! Our Scythe group has had lots of combats, leaving our entire combat card deck worse for wear. Is it possible to purchase an entire new deck of combat cards? This time I would certainly sleeve the whole deck.
Hi Ben! Depending on where you live, one of our replacement parts helpers may be able to work something out with you. Please look at the top of this page for the link. I just want to say how pleased and grateful we were to receive a replacement card for Wingspan so promptly and easily! We love the game, and were so sad when one of the cards got damaged.
Excellent customer service. We also love the new expansion and hope there are more to come! Can you guys please work on your quality control? Just bought Tapestry, and as soon as I opened the sealed box, it was immediately obvious that the bottom box was completely split down one corner. Making things worse, there was one piece of scotch tape on that inside corner, so someone had knowingly tried to fix a damaged box and sent it out damaged anyway.
The top box is starting to split in one corner different corner I think as well. Not having a lot of faith in your games at the moment. Jim: Our manufacturer uses machines to print and assemble boxes—the machines do not manually tape damaged boxes rather, damaged boxes are simply discarded and recycled before they are shrinkwrapped.
In the future, if you buy games directly from our webstore instead of from another retailer, we can certainly help out when a box arrives damaged. HI, how i can get 2 pieces of tapestry? So i bought Scythe hearing great things about the game and customer service, so when i opened my box amd saw that one plastic bin was crushed and the other missing i wasnt worried and sent in a request for replacement.
The response i got was shocking. So i sent a follow up in disgust where i got a reply stating that they are items we include in the box for free so they dont get replaced? I was blown away! If u include it in every single box, its part of the box! If i paid for it just like everyone else, i should get it!
My interest in wingspan and tapestry is now next to nothing. Wow, just wow. I dont know what else to say…. I just bought a Viticulture Essential Edition copy and sadly discover the lack of the purple vineyard mat and a blue trellis token broken. We can ship to Mexico! Thank you for sending me missing yellow wooden parts for my Viticulture Essential Edition so quickly. Hey Jamey, any chance I can somehow get a replacement card for one of my cards in Wingspan?
Someone put coffee on it :. After opening my copy of Scytche box I noticed that it was missing one blue upgrade technology cube. Already filled the form. Thanks in advance! Excellent game!! Bonjour, je viens de recevoir, Scythe Modular Board.
Les bord du plateau sont endommager. Please fill out the primary form—Stonemaier will handle the replacement. While making the request, i have shared a Tampa, FL address from delivery to save on both the shipping costs and delivery time as i have a mule flying out from Tampa later this month.
However, i have just been told that the mule is flying out by 20th and not 30th as i had earlier been informed. I know its a short timeframe, but would it be possible for you to deliver the missing tokens by 20th. No stress if you cant, il have to make alternate arrangements to get them to India. Ian: We have your requests. After you submitted your request, you were taken to a screen that showed the following text I just tested it, and it works :.
Your request has been received and will be processed soon. You will not receive another confirmation we receive a lot of these requests, and we focus our efforts on shipping, not correspondence. I bought the Scythe game from an individual but the game came with 3 missing factory cards. Factory cards 2, 8, and Is there any way to purchase those cards? Thank you Jamey and the rest of your staff. Incredible to find a company these days that will replace a part to a product with absolutely no hassle.
Great customer support and service. Hello, Is it possible to get the corrected specialist cards for euphoria in french? Or just a list of correction? Can I please find out if I am on the list for the Asia region shipment? Victoria from Singapore. Missing a purple popularity heart scythe token from the expansion, thanks.
Hi there. I had a broken red mech when I opened my box. Is it because the piece cannot be replaced? Thanks in advance. JP, it looks like you filled out the form on February 17, and our helper in Canada shipped it to you on February I have lost a singular red upgrade piece for the game scythe and I am wondering if you can help me with a way of replacing it.
I wish everyone such a good customer care. Your firm could be an example for others companies how to treat customers fairly! Thank you very! I recently recieved my copy of wingspan and one corner of the box is smashed pretty bad. The box has been mashed in transit components are fine I think, but one box corner has been badly damaged. Thanks Jon! You do not have to apologise for your customer service, which has been excellent here! Im missing 2 of the reputation pieces for charterston.
I filled out the form to get replacement parts for my Scythe game. I was wondering which carrier service should I be expecting, i. Thanks and I love the game! I filled out the form a week ago. It was shipped to you on October 5, so you will receive it in a few days. Adding tracking to these small shipments significantly increases the cost—it would add thousands of dollars to our budget each year. Hello, I ordered some replacement parts and got the wrong one.
I asked for the Polania character and got the Togawa character. But just to let you know that character came incomplete, with the arm that has the staff and the monkey on it. I just wanted to let you know. I am a huge fan of you guys, I have all the expansions metal coins, and the bigger board and of course the base game.
I will have them fix the situation ASAP. Because the player mats are language-dependent, please ask Phlanax about them. It may not be possible for them to replace the box, though.
Hello Jamey! I just received a copy of Scythe for my birthday and I played it immediately! I loved the game, and my congratulations on what you achieved with it! But… the components have some problems. I am still checking if everything else is ok, but two components are impacting the expected gameplay:. None of the top-row slots are large enough in any of the mats, not even forced the cubes would fit. The cubes.
I feel this renders the multilayered mats useless, and feels actually worse than having simple printed cardboard for mats. Eduardo: Thanks for your note. I play scythe a lot with my friend who owns the game. Unfortunately I discovered that one cube was missing from the faction I had played with last time.
Robert: Sure, we replace missing parts all the time. I appreciate the suggestion, but that would result in an immense amount of wasted expenses and components.
Hi there, I had purchased your game and was over at a family event setting it up when I found that I was missing a couple pieces. I was missing the spinners and backgrounds to the spinners from 3 of the factions. Rusviet Polania And Saxony. I was quite disappointed because I had gotten everyone excited only to find out that pieces were missing.
We ended up sharing the two spinners. If you could advise me on what course of action I can take in order to get the other three spinners and backgrounds that would be amazing. Hi Michael: I have good and bad news. Combat only ever happens between 2 players, so only 2 power dials are necessary—you can check this in the components list. Your energy is better spent enjoying the game, and you can leave the rest to us.
Thanks heaps guys for sending such a quick replacement for broken parts to Scythe. This is me and my girlfriends favorite game and we appreciate such a fast replacement service! Even living in Australia! I have purchased a game of Scythe, I was amazed at all of the different parts and pieces but shocked to find that one of the bags of faction parts 7 parts was missing and instead it had 2 bags of the structures for that faction when only 1 is needed.
In order to play the game with five players it would be necessary to receive that bag of parts. The pieces missing are 1 action token, 1 popularity token, 1 power token, and 4 recruit tokens of the Crimean yellow faction. I thought that you might like them back since you send out replacement parts- shipping on me, of course.
No worries! We have lots of spare parts. Thanks Simon! Hi, I love Between Two Cities, and am particularly fond of the wooden city pieces. I have all the ones included in the retail editions of the base game and the Capitals expansion.
Is there a way to get hold of the other pieces at all? I have designed and am 3d printing alternate airship models for the wind gambit and was wondering where you got the acrylic stands and bases from.
I would like to order a few sets to test out my prints. We get them from our manufacturer. My Scythe is missing White star and tech tokens. Instead, there were two packs of Yellow star and tech tokens. My Viticulture on the other hand has two broken Orange structures. I have attached a link to the images in the Google Form. We would be happy to send you replacement parts so you can fully enjoy our games, even if you have lost the parts yourself or purchased the game second hand.
This will depend on the stock of replacement parts that we have available so cannot guarantee that we can fulfil your request. In this instance, we would also ask you to cover the postage costs of the item we would be sending out.
For Large Letters Meeples, entire decks, etc. Shipping for larger parcels than this will be calculated on a case by case basis. If your missing or damaged games do not fit into any of the above categories, please click here to use the missing pieces form. If we deem that your request does fit in with the above and instructions are not followed, we will unfortunately not reply. Please continue to fill out our form, but note that all replacement boxes will not be sent out until we receive the reprint mid August.
I have damage or am missing a nurse meeple from the Dice Hospital base game We do not replace individual base game meeples. Learn More - opens in a new window or tab International shipping and import charges paid to Pitney Bowes Inc. Learn More - opens in a new window or tab Any international shipping and import charges are paid in part to Pitney Bowes Inc.
Learn More - opens in a new window or tab Any international shipping is paid in part to Pitney Bowes Inc. Learn More - opens in a new window or tab. Sponsored items from this seller. Showing Slide 1 of 2. New New New. Add to cart to save with this special offer. If you Buy It Now, you'll only be purchasing this item. If you'd like to get the additional items you've selected to qualify for this offer, close this window and add these items to your cart.
Buy only this item Close this window. Report item - opens in a new window or tab. Seller assumes all responsibility for this listing. Item specifics. New: A brand-new, unused, unopened, undamaged item including handmade items. See the seller's Read more about the condition New: A brand-new, unused, unopened, undamaged item including handmade items.
See the seller's listing for full details. See all condition definitions opens in a new window or tab. United States. Game Title:. Game Type:. Board Game. Character Family:. Tic Tac Toe. Can you help Rhino Hero accomplish his wobbly construction mission and build a skyscraper as tall and solid as possible?
A heroic 3D card-stacking game! Learn to play in 2 minutes! A simple game but a whole lot of fun! Sustainability in materials, production and packaging All of the timber used in our games is sourced from PEFC Certified forests.
That means for every tree harvested, more trees are planted; sustainable forestry practices are used. When shipping our products, we use the most ecologically sound and recyclable packaging material possible - and only as much as we really need. In the packaging process in particular we look for ways to avoid plastic packaging as much as possible. You will find paper bags securing components in many of our toys and games.
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