Get a benefits check. Back to top. Postcode Please enter a valid postcode Submit. Benefits and Entitlements Attendance Allowance Benefit rates Benefits and accessing cash - coronavirus advice Benefits Calculator — what are you entitled to? Disability Living Allowance. What are the eligibility criteria for DLA?
Which disability benefit should I be claiming? I already claim DLA - will I be reassessed? What are the current DLA rates? Applications that we consider do not meet our funding priorities will not receive grant funding. If, after considering your application, we believe you are able to afford to make a contribution towards the vehicle yourself, we may make this a condition of your grant award.
Yes, Motability may be able to help with these types of vehicles and adaptations. As these types of vehicles are individually tailored for you, they are more expensive than a standard production vehicle, so we will look at a wider range of factors when considering your application.
Find out more information about Complex Driving Solutions. Yes, when reviewing your applications, we will talk to you about the people who will need to travel with you on a regular basis, so that we can determine who we need to consider as part of the application. We will consider who has to travel with you on a day-to-day basis. Luggage and equipment for respite care is taken into account when looking at a grant funded solution.
If you apply for a Charitable Grant, Motability will look at your everyday mobility needs. Assistance animals can be considered as part of the application for a Charitable Grant, however pets may not be able to travel if it means that you need a grant towards a larger vehicle in order to accommodate them. When your application is being considered by a Case Manager, they will contact you to gain a full understanding of your circumstances.
You may also be able to get a Charitable Grant towards the cost of your driving lessons. Find out more information about Charitable Grants. If the instructor is unable to carry out lessons in their vehicle due to your adaptations, we will work with you to identify the best way forward. When you place an application for a charitable grant, it will be allocated to a case manager for consideration. During busy periods, such as at this current time, it may take a number of weeks for your application to be assigned to a Case Manager.
Please wait for your Case Manager to contact you to update you on the status of your application. If you have submitted an application for a Charitable Grant but have not heard from us within 7 days of sending it, then please call us on You should not place any orders until we have confirmed that your grant application has been successful. Post is being processed and being dealt with by our teams. Once an application has begun, the relevant Case Manager will be given the posted documents.
Please note that there is increased demand for Charitable Grants at this time therefore it may take us longer than usual to get back to you. Documents can be emailed to grantsteam motability. If you are unable to email them, you can post us copies but please do not send originals as we are unable to return them. If you have sent your application by post, a member of our Grants Team will contact you within 48 hours of receiving your completed form, to let you know that we have received it safely.
For applications completed online, you will get an automated reply to let you know that it has been successfully submitted. Please note that there is increased demand for Charitable Grants at this time and therefore it may take us longer than usual to get back to you. Following the re-opening of dealerships , our lead time is currently 6 weeks for a Case Manager to commence a review of an application so we would really appreciate if you could wait for us to contact you.
We thank you for your understanding and patience on this as we work through the applications as swiftly as we can. Please visit motability. Your grant award letter should detail the name and contact details of the Case Manager looking after your application and you can contact them directly on this number. Following the dealerships re-opening , there is a higher demand on our service. This means that it may take us longer to answer the phone.
You can learn to drive in your Motability Scheme car. Disabled drivers can take lessons from the age of Any other drivers with provisional licenses must be over 21 if you want them to drive your car, and you can only have one learner driver on your Certificate of Motor Insurance at any one time. You may also be able to get financial help towards the cost of your driving lessons.
We award grants in line with our policies and with thorough consideration of the information submitted in the application. This is essential to ensure we support as many beneficiaries as possible with the charitable funds available. For this reason, we will only consider increasing a grant award to speed up delivery of a vehicle in exceptional circumstances, such as when the beneficiary has a life-limiting condition.
If you would like to reschedule your appointment, please call our Field Administration Team on Our Mobility Driving Advisors are carrying out home visits in accordance with government guidance and any local restrictions. If we are unable to complete your visit, we will contact you. To find out how we carry out home visits safely, take a look at our short video Your Driving Assessment, Your Peace of Mind located on our Coronavirus page , which explains the safety measures that we have put in place.
Our Mobility Driving Advisor will update the Case Manager who is considering your application with their findings. You can contact your Case Manager on the telephone number that they have given to you or by calling Charitable Grants on Department for Work and Pensions will send you a renewal pack to re-assess your claim. If your allowance is extended, your Motability Scheme lease agreement will continue as normal.
If, for any reason, your allowance is not renewed or you should contact the Motability Scheme to discuss the options. You would not be expected to pay the remaining amount of the agreement but you may need to return the car.
If you are applying for a Charitable Grant towards a new vehicle, you can apply from four months before the end of your current Scheme lease. Motability can arrange a Motability Scheme lease extension if your vehicle remains in a good condition and the mileage is not excessive.
With a lease extension, you can remain in the vehicle that meets your needs, with insurance, roadside recovery, service, maintenance and repairs continuing to be included.
Find out more information about considerations for a Charitable Grant. All Motability Scheme customers can receive a free copy of Lifestyle magazine every three months. By reading Lifestyle, you will be able to catch up on the latest news from Motability and the Scheme. Read latest issue of Lifestyle online. The Motability Scheme leasing package includes cover for three named drivers. Regardless of who is driving, the Scheme car should always be used for the benefit of the disabled customer.
To ensure that Scheme customers are gaining direct benefit from their Motability Scheme car, location trackers may be fitted to vehicles if the risk of potential misuse is high; for example, where Scheme customers permanently live in a care home and have a number of drivers who have access to the car, or if none of the customer's named drivers are resident at their address.
Motability expect to fit location trackers in fewer than five percent of the more than , cars leased through the Motability Scheme. Where a location tracker has been identified as appropriate, the Scheme customer will always be contacted in advance of the tracker being fitted.
Data will only be collected on the location of a Scheme car at any given point and this data will only be used where a report has been made, or suspicion raised, that a car may be being misused.
Find out more information about location trackers on the Motability Scheme website. You can contact the Press Office by calling 8. Please note, customer enquiries cannot be answered by the Press Office. Email: pressoffice motability. Online: visit our Contact page where you can find contact details for Media Enquiries, Charitable Grants and customer insurance products.
You can also submit a general enquiry form, provide feedback, make a complaint, sign up for information or order resources. If you would like to get in touch with the Motability Scheme you can call or visit the Motability Scheme website.
Take a look at events and exhibitions to see the events we are attending this year. You can contact the Motability Scheme by calling the Customer Careline on call charges may apply.
Alternatively, please contact them online at motability. If you have signed up to our healthcare professional database to receive our newsletter, Motability Matters, and would like to change your contact details, including your name and address, please email communications motability.
If you are a Motability Scheme customer and would like to update your contact details, please complete the form Update your contact details on the Motability Scheme website. Take a look at our Exhibitions page to see what we are attending this year. Home insurance designed with Motability Scheme customers in mind is provided by RSA, offering the flexibility to choose the right level of cover to suit your needs. Take a look at the other insurance products available.
Specialist medical travel insurance is provided by AllClear, who offer travel insurance for individuals, couples and groups of any age for single or multi trip policies. For more information and a free quotation visit AllClear or call Find out more information about Haven Holidays. You need to have at least 12 months remaining on your award to join the Motability Scheme.
If you have less than 12 months remaining, you will not be able to place a new application until the Department for Work and Pensions extend or renew your allowance. For our complex driving solutions, we ask for a minimum term of 18 months remaining on your award. This is due to the bespoke nature of these solutions which incur a longer lead time to build to your specification. It is possible to apply for the allowance before that date and as long as the eligibility criteria is met, the award will start from when the disabled person turns three.
If a child under three has had the allowance confirmed, an application can be made up to three months before their third birthday, but the Motability Scheme agreement cannot start until the allowance is awarded. If a child above the age of three is in receipt of the Higher Rate Mobility Allowance, an application can be made to the Motability Scheme.
Find out more information about How to join the Motability Scheme. The application will need to be submitted in the name of the appointee parent or guardian who is responsible for the allowance. The Motability Scheme enables disabled people to lease a new car, scooter or powered wheelchair. If you receive one of the following allowances, with at least 12 months remaining, you may be eligible to join the Motability Scheme:. Find out more about the Motability Scheme. This allowance can be used to cover the cost of a Motability lease agreement.
This letter is to advise people that they can join the Motability Scheme and to provide an information leaflet. Please call and request that the name and addresses are removed from future correspondence. To be eligible to join the Motability Scheme, you must receive one of these disability allowances:. Find out more information About the Motability Scheme. If you receive this allowance and would like further information, please contact the Motability Scheme's Customer Services on You can also visit the Motability Scheme website and use the Car Search to see the vehicles available on the Scheme.
If you would like to appeal to re-join the Motability Scheme, visit the Motability Scheme website and complete the Request to join the Scheme form. The circumstances of your case will be examined and the team will advise you of its decision as quickly as possible.
You can apply to join the Motability Scheme if you are aged 65 and over and you receive one of the following allowances:. You must have at least 12 months remaining on your allowance when you join the Scheme. Unfortunately, the Attendance Allowance cannot be used to lease a car through the Motability Scheme. Find out more about allowances at GOV.
Visit the Motability Scheme website. No, you are not able to have more than one lease agreement i. Therefore, it is not possible to lease a car and a powered wheelchair or scooter at the same time. Leasing a car through the Motability Scheme includes insurance for up to three named drivers — these can be yourself, friends, family or carers.
Only drivers listed as permitted drivers on the Certificate of Motor Insurance are insured to drive your Motability Scheme car. Remember, the car must be used by, or for the benefit of, the disabled person.
This does not mean that the disabled person needs to be in the car for every journey. In practice, this means other named drivers in the household can use the car for shopping and other routine activities, as long as the disabled person will benefit.
The Motability Scheme offers a selection of adaptations; ranging from simple driving controls to person hoists that lift a wheelchair user into a standard car. You can view the list of adaptations available on the Motability Scheme website. To see the range of cars available on the Motability Scheme, you can use the Car Search on the Motability Scheme website. You can narrow your search using the filters which include car type, prices and advance payment. To see the range of scooters available on the Motability Scheme, you can use the Scooter Search on the Motability Scheme website.
You should return your vehicle within 8 weeks of your DLA payments stopping - or 26 weeks if you joined Motability before You might be entitled to a one-off payment from Motability when you return your vehicle, depending on its condition and when you joined Motability. You can find out from Motability about returning your vehicle and the payment , known as 'transitional support'.
Some PIP decisions are overturned on appeal, so you might be able to get another vehicle. Your benefit will go directly to the Motability Scheme each month to pay for your lease. How much of your benefit will go towards your vehicle will depend on which one you choose.
You might be able to get some help with this payment, depending on your circumstances. You can contact RSA Motability either in writing or over the phone. Telephone: Textphone: Monday to Friday, 8am to 7pm, 8am to 4pm Saturday. You can find a dealer near where you live on the Motability website. You can also call the Motability helpline.
Motability helpline Telephone: Monday to Friday 8am to 7pm, Saturday 9am to 1pm Calls cost 12p per minute from a landline, and from 3p to 45p from a mobile. Let your dealer know if you think your vehicle needs to be adapted. Motability offer some adaptations for free - you can check if the adaption you need is available on their website. Skip to navigation Skip to content Skip to footer.
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